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Frequently Asked Questions
Welcome
$55/hour + GST per cleaner. We bill to the nearest 5-minute increment based on the time our team finishes cleaning, starting from our arrival. If additional time is needed, we will notify you in advance to confirm.
If you cancel your cleaning appointment with less than 24 hours’ notice, a cancellation fee equal to 50% of the quoted cleaning amount, based on your home’s square footage, will apply.
We use professional-grade cleaning products and can provide eco-friendly alternatives upon request. The choice is yours!
Minimum 2 hours $110 + GST for a 2-hour tidy.
Standard house cleaning focuses on maintaining the overall cleanliness of your home through regular tasks. It's ideal for routine upkeep and keeping your space fresh. Deep cleaning, on the other hand, involves a more thorough and detailed approach. It covers all standard cleaning tasks, plus additional attention to neglected or hard-to-reach areas. Deep cleaning is perfect for first-time cleanings, spring cleaning, or when your home needs extra care.
Tell us about your cleaning needs, and we’ll provide a personalized time estimate based on your home’s square footage, condition, and specific cleaning requirements.
Yes. We bring everything needed for each specific job.
Absolutely! Following your initial cleaning, you can schedule services on a daily, weekly, biweekly, or monthly basis- whichever suits your needs.
It’s completely your choice. We recommend having someone present for a final walkthrough after your first clean to ensure everything meets your expectations, but it’s not required.
Yes! All our cleaners undergo personal training with our experienced team until they are fully skilled and ready to work independently.
No, we do not offer dishwashing, drying, or putting dishes away.
No, we do not do laundry.
Yes, we can clean anything within reach of a 3-step ladder, approximately 8 to 9 feet high.
Yes, we can sweep and mop floor surfaces when possible and can scrub certain areas with a brush if needed. We also wipe down tables, chairs, and other patio furniture, as well as tidy and organize the space. While some outdoor stains may be tough to remove, we’ll do our best to leave your patio looking great. This is by request.
We clean what can be safely reached using a 3-step ladder, which is up to approximately 8 to 9 feet high.
We can clean under light weight, easy to move furniture.
We do not clean mold, chandeliers, fragile light fixtures, biohazards, feces, blood, drugs, fireplaces, or handle pest control. Additionally, we avoid cleaning hard-to-reach areas, ceilings, and do not move heavy furniture or appliances. For blinds, we only provide light dusting, as detailed cleaning of each slat is time-consuming.
You can reach out to us in multiple ways: call or text 604-389-8996, email, fill out our online form, or use the "Let's Chat" button for instant messaging. For quick and easy booking, visit our website, select your desired service, enter the size of your space, and choose a preferred date. We'll promptly respond with your free quote or booking confirmation.
While we take every precaution to prevent accidents, we are fully insured. You can rest assured that any damages will be handled promptly and professionally. Your peace of mind is our priority.
Absolutely! We understand that every home has unique cleaning requirements. Our services can be tailored to match your specific preferences. Simply let us know your needs, and we’ll ensure they’re met.
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